One evening around 6 pm, a resident walks in to The Corner looking for support services for himself and the family members. He is greeted by the lobby worker at the front desk and given an introduction and orientation to all programs available at The Corner. He is then referred to the Health Access intake worker who is onsite.
The client and his family have claimed asylum in Canada four months prior and he is looking for assistance to apply for a work permit. He was a chef in his country of origin and he wants to continue to work as a chef in Canada. His plan is to follow a course on culinary sciences and find a job in the same field.
During the intake assessment he shared that one of his children is struggling with some medical issues and the family has been struggling to adjust to the new environment. They are finding parenting in Canada a challenge.
Through a single intake, the worker makes a referral to three services – to TNO for settlement services and help to apply for a work permit, finding out how to apply to college and for child care benefit, to Sherbourne Health for primary care for his child and his family and to Sick kids
Centre for Community Mental Health, Prevention and Early Intervention services for the family to get support on parenting, family counseling and support group programs. An advantage is that many Health Access Partners also provide services onsite at The Corner in addition to their primary locations of service
The client is also able to register his kids for arts and crafts and other fun activities at The Corner which have been led by volunteers in the community.