As people are more likely to feel isolated and anxious during these unprecedented times, the Warm Line operated by Progress Place is an invaluable service. Can you tell me about this service, the value it presents and how it is operating during this pandemic?
Thank you for your interest in the Warm Line, we just celebrated the Warm Lines 25th anniversary last year. The Warm Line is a peer support line staffed by people living with mental health and or addiction issues who have been stable for some time and would like to give back by supporting their peers, empowering them to solve their concerns and issues.
Are you receiving more calls than usual during this time? How have callers been responding to the service?
We anticipated that people would find the physical distancing required during COVID-19 a challenge and wanted to support the community at large the best possible way. We extended our Warm Line hours from 4 hours per day to 12 hours per day, from noon to 8pm the Warm Line can be called at 416 323-3721 and from 8pm to midnight we are available as usual at 416 960-9276 or at www.warmline.ca to chat or text at 647 557-5882.
Strong and positive social connections are vital for fostering mental well-being, how can people stay connected with one another despite physical distancing?
You are correct, strong positive social connections are so vital for positive mental well-being. Even though we are to keep our physical distance during COVID-19 we can continue to be social by connecting by checking in on our friends, family, neighbours by phone or email and if you find yourself not being able to do that, feel free to reach out to the Warm Line. It is so important to feel connected even if that means calling someone and having a friendly ear to listen to whatever is on your mind.
Wishing everyone the very best in health during these trying times, reach out and stay connected to others.